Sustainability Management Strategy

Vision Structure

We at LG H&H defined four strategic directions to advance sustainability management in six areas under the vision of becoming ‘the best sustainable FMCG (Fast Moving Consumer Goods) company’. To fully integrate diverse requirements of stakeholders, our performance management is based on segmented and detailed sustainability management performance indicators. The outcomes are then communicated to major stakeholders through our CSR Reports and corporate website (www.lgcare.com).

  • Vision

    Best Sustainable FMCG (Fast Moving Consumer Goods) Company

  • Slogan

    Healthy Beautiful Refreshing for People and the Planet

  • Strategic Directions

    Establish the sustainable management system
    Spread Social and Environmental Value Products
    Strengthen social responsibility
    Expand communication with stakeholders
  • Implementation Areas

    Customer Satisfaction
    Win-Win growth
    Jeong-Do Management
    Employee Value
    Environment and Safety Management
    Social Contribution

Mid-term Roadmap

Mid-term Roadmap
Category of Initiatives Core Management Issues 2016 Plan 2017 Plan 2018 Plan
Jeong-Do Management Spreading of Jeong-Do Management
to overseas subsidiaries
· Evaluate the Jeong-Do Management activities of the presidents of overseas subsidiaries · Strengthen the Jeong-Do Management activities for overseas/acquired subsidiaries · Expand the Jeong-Do Management activities for major stakeholders, including sales outlets and suppliers
Environment and Safety Managemen Response to climate change · GHG emissions intensity: 0.076tCO2e/product-ton · GHG emissions intensity: 0.069tCO2e/product-ton · GHG emissions intensity: 0.064tCO2e/product-ton
Water management · Water intensity: 2.206tons/product-ton · Water intensity: 2.04tons/product-ton · Water intensity: 1.89tons/product-ton
Waste management · Conduct the safety culture index assessment and initiate the safety culture improvement activities · Conduct the safety culture index assessment and expand the safety culture improvement activities · Enhance the safety culture index with active participation of employees
Safety culture index · Conduct the safety culture index assessment and initiate the safety culture improvement activities · Develop and introduce the preventive early detection program for cerebrovascular and cardiovascular diseases · Operate the prevention program for cerebrovascular and cardiovasculardiseases (risk group management)
Health care · Operate the health counselling center and the exercise class all year round · Develop and introduce the preventive early detection program for cerebrovascular and cardiovascular diseases · Operate the prevention program for cerebrovascular and cardiovascular diseases (risk group management)
· Establish the post management process of health check-ups · Stabilize the post management process of health check-ups · Strengthen the capacity of managing work-related stress and conduct campaigns to raise awareness
Win-Win Growth Amount of financial support · KRW 32 billion of financial support · KRW 34.6 billion of financial support (5% increase from 2016) · KRW 36.3 billion of financial support (5% increase from 2017)
No. of technical support cases · 150 technical support cases · 180 technical support cases (business management system and smart factory added) · 190 technical support cases (about a 5% increase from 2017)
Customer Satisfaction VOC collection and management · Reduce the customer complaint rate by 3%(compared to 2015) · Reduce the customer complaint rate by 5.5% (compared to 2016) · Reduce the customer complaint rate by 5% (compared to 2017)
VOC reoccurrence prevention · Resolve long standing complaints and improve the quality of products · Conduct the zero prolonged complaint project (resolving 14 themes of complaints) · Operate the regular monitoring of the core quality index and continue improvement
Preliminary management for quality improvement · Operate the quality issue prevention and diagnosis system · Conduct the companywide quality innovation project activities (29 themes) · Continue to conduct the activities to address quality innovation project themes and build the IT system
· Establish the customer complaint forecast system · Introduce the safety quality certification system and conduct the safety index assessment · Stabilize the safety certification system
Employee Value Spreading of core values of corporate culture · Develop and understand the core values of the corporate culture at overseas subsidiaries and plant floor · Create the corporate culture system at overseas subsidiaries and plant floor · Secure the capacity for self-operating the corporate culture at overseas subsidiaries and plant floor
Social Contribution B orrowed Earth School · Increase the number of participants to 12,000 students at about 60 middle schools across the country · Increase the number of participants to over 20,000 students at about 100 middle schools across the country and arrange the space for the program · Expand the space for the program and include it in social contribution activities in China
Global Eco Leader · Train 300 environmental leaders from 60 Global Eco Leader teams · Expand the UNEP global program of the Global Eco Leader Project · Continuously operate the UNEP global program of the Global Eco Leader Project

Implementaiton and Management System

CEO 아래에 CHO가 있고, CHO 아래에 CSR파트가 있습니다. CSR 파트 아래에는 HR(노동인권), 기획(경영전략), 품질경영(고객만족), 환경안전(그린경영), 법무(지배구조), 
					정도경영(윤리경영) 부서가 있습니다.